Privacy Policy

Lexie’s Voice (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website at [www.lexiesvoice.org](https://www.lexiesvoice.org) (the “Site”), engage with our services, make donations, nominate a family, or subscribe to our communications.

By using our Site, you agree to the terms of this Privacy Policy and our Terms of Use.

I. INFORMATION WE COLLECT

We collect both Personal Information and Non-Personal Information:

  • Personal Information may include your name, email address, phone number, mailing address, and payment information (when donating). This is typically provided voluntarily through donation forms, newsletter sign-ups, contact submissions, or family fund nomination forms.

  • Non-Personal Information includes anonymized data such as your IP address, browser type, device used, referring URLs, and general usage patterns collected via cookies and similar technologies.

We use cookies to enhance your experience and understand how visitors use our Site. You can manage cookie preferences through your browser settings.

I. HOW WE USE YOUR INFORMATION

Personal Information is used to:

  • Process donations and issue tax receipts.

  • Send newsletters, updates, and other communications.

  • Respond to inquiries or nominations.

  • Administer our programs, including The Family Fund and Charlie’s Treehouse.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share it with trusted service providers (such as payment processors and email platforms) strictly to facilitate our services and communications, and only under confidentiality agreements.

Non-Personal Information helps us:

  • Understand and improve our website functionality and user experience.

  • Monitor trends in visitor engagement with our content and programs.

III. HOW WE PROTECT YOUR INFORMATION

We implement industry-standard safeguards to protect your information, including SSL encryption, secure payment gateways, and access controls. While we strive to protect your data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

IV. YOUR RIGHTS AND CHOICES

You may opt out of promotional emails at any time by using the “unsubscribe” link in any message or by contacting us directly. Please note, we may still send administrative messages, such as donation confirmations or service updates.

You may also request access to, correction of, or deletion of your personal data by contacting us.

V. SMS COMMUNICATIONS POLICY

Lexie’s Voice may use SMS (text messaging) as a way to communicate directly with families who have opted in to receive such messages. These communications are strictly limited to personal communication, not marketing or fundraising.

How We Use SMS

Lexie’s Voice sends SMS messages only for the following reasons:

  • Appointment reminders

  • Service updates

  • Time-sensitive notifications related to care

We do not use text messaging for promotional purposes or fundraising appeals.

How We Collect Consent

We collect verbal opt-in consent from families during the registration process. When a family contacts us or leaves a voicemail, Lexie’s Voice staff will return the call and, during the registration conversation, ask whether the family would like to receive SMS messages. Only those who consent will receive texts.

Your Rights and Opt-Out

Families can opt out of SMS communications at any time by replying STOP to any message. They can also text HELP for support or more information.

Standard message and data rates may apply.

Security and Privacy

Phone numbers provided for SMS communication are used solely for the purposes outlined above. We do not share them with third parties, except as needed to deliver messages through our secure SMS provider. For more information, please refer to our full Privacy Policy.


VI. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. This Privacy Policy applies only to information collected by Lexie’s Voice. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before submitting any personal information.

VII. CHILDREN’S PRIVACY

Lexie’s Voice does not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete the information.

VIII. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Significant changes will be posted on this page, and we may notify subscribers via email. Continued use of our Site after such updates constitutes your acceptance of the revised policy.

IX. CONTACT US

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Lexie’s Voice

Email: info@lexiesvoice.org

Website: www.lexiesvoice.org

Last updated: July 31, 2025